Community Manager

About Tailscale 

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

Tailscale is hiring a Community Manager to focus on growing and managing our developer community. 

Key Responsibilities

• Develop and implement community engagement strategies to increase connection, user retention, and advocacy with Tailscale’s users.
• Develop and maintain relationships with key influencers and advocates in the community, and encourage user-generated content and sharing.
• Act as the community's voice, sharing user feedback, insights, and trends with cross-functional teams.
• Collaborate with cross-functional teams to identify, plan, and execute community programs that support Tailscale’s business goals.
• Measure, analyze and report on the impact of programs.
• Work with Marketing to ensure community engagement initiatives align with the overall go-to-market strategy, branding, and messaging.
• Stay up-to-date on the latest community management trends and best practices, and apply these learnings to our community engagement strategies.

If you’re passionate about connecting with developers and sharing what you’ve learned with the world, we’d love to hear from you.

Requirements

• Experience with community management and engagement, including fostering relationships with community members, and promoting community growth.
• Working knowledge of community and advocacy platforms and tools
• Strong written and verbal communication skills
• Strong cultural literacy and familiarity with developers: their needs, tools, and technologies
• A track record ramping on new technical concepts quickly
• Excellent verbal and written skills
• Experience working in highly cross-functional teams
• Passion for community and customer advocacy

It is nice if you have

• Experience with privacy and security or networking products

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. We use San Francisco market data to establish our pay ranges.

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• All-remote with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). 
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK. 
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. 
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually. 
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own. 
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.