Community Liaison - California Remote

This role is based in California and will require travel within the state. 

PPL supports individuals with disabilities, chronic illnesses, and aging adults to remain in their homes and communities and “self-direct” their own services. Our role as the nation’s largest and most experienced Financial Management Service (FMS) provider is to assist people accessing services to choose and pay for their own caregivers, support workers and services within their state-approved personalized budget or spending plan, like the Self-Determination Program through the California Department of Developmental Services.  We are appointed or approved by states, managed healthcare organizations, or case management agencies, like the Regional Centers, to better serve more of their members and participants requiring services and supports and ensure the efficient use of taxpayer funded services and program funds. This role specifically works with participants and stakeholders in the Self-Determination Program and other self-directed programs and the Regional Centers. 

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the people we serve (learn more at https://pplfirst.com/programs/california/ca-sdp/).

Learn more about PPL on our website at https://pplfirst.com/about-us/

Duties & Responsibilities

• Helps strengthen the organization’s image in the community by supporting our mission and philosophy.
• Represents PPL and spreads education and awareness about the Self-Determination Program at community outreach events, including underserved communities. 
• Creates and finds opportunities to build awareness or support for the Self-Determination Program and self-directed services and PPL. 
• Connects and refers people to PPL to learn about FMS options that can best meet their needs. 
• Collaborates cross-functionally with resources, community partners, case managers to facilitate even stronger service delivery and relationships in the community. 
• Ensures PPL is listed as a resource with community organizations, state organizations, or anywhere people are looking for FMS organizations. 
• Creates and delivers presentations and/or training to program participants, case managers, community organizations and other stakeholders. 
• Active participant in meetings and discussions about the Self-Determination Program, including on-going advisory and stakeholders committee meetings. 
• Actively gathers information from stakeholders about the Self-Determination program to ensure PPL is delivering services in a way that meets the needs of consumers and participants. 
• Identifies gaps in services and brings solutions internally to streamline processes or make systems better for stakeholders. 
• Assesses and assists in utilizing available data and how it may be used in the context of our community presence. 
• Provides linkages and referrals from other community-focused programs and organizations to PPL. 
• Collaborates internally to enhance programming for consumers and participants. 
• Attends regional events as necessary to build the organization’s brand across the state. 

Required Skills and Abilities

• Strong interpersonal, engagement, organizational, and time-management skills.
• Commitment to supporting diverse and underserved groups of people. 
• Entrepreneurial approach to relationship development with external stakeholders.
• Empathetic approach and desire to solving participant issues and challenges.
• Capacity to display understanding and sensitivity to cultural diversity. 
• Ability to work independently with little supervision.
• Ability to work effectively in a team environment.
• Ability to attend events around Southern California on weekends and evenings with the ability to have a flexible schedule. 
• Knowledge of developmental disability services in California. 
• Strong written and verbal communication skills.
• Proficient in MS Office Suite. 

Qualifications

Education: 

A Bachelor's degree in Social Work, Human Services, or Sociology strongly preferred

Experience:

4+ years of relevant experience in community engagement efforts related to delivering self-determination or resources to diverse and underserved communities. 

Language: 

Bi-lingual Spanish and English required 

Compensation & Benefits: 

• The base pay listed may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.  
• 401k Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off 
• Employee Assistance Program and more!
• The base pay listed may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.  

 The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.