Community Engagement Specialist (Remote) - Part Time

Title: Community Engagement Specialist

Department: Product Strategy & Management

Reports To: Megha Roy

Job Type: Part Time / Contractor

Location: Remote / USA

Pay:  $65K - $75K USD (salary) / $35.71/hour - $41.21/hour USD (hourly pay rate)

Description:

WES is seeking a passionate and dynamic Community Engagement Specialist to join our Product team. In this role, you will build and foster community panels that facilitate product hypothesis testing, allowing us to collect valuable insights that guide project decisions and enhance our services within the educational and immigration sectors. You will act as a liaison between the community and WES, ensuring that the community's needs and feedback are considered and that the organization’s initiatives are effectively communicated.

Why Join Us?

As a Community Engagement Specialist at WES, you’ll have a unique opportunity to shape the product experience by connecting directly with our users, helping individuals achieve their educational and immigration goals. This role is integral to influencing our product roadmap and contributing to impactful solutions in the education and immigration sectors.

Duties included but not limited to:

• Establishes and manages online and offline panels of diverse WES users, including educational and immigration applicants, to participate in product testing and feedback sessions.
• Develops, implements and executes strategies to encourage active participation from both B2B and B2C community members, gathering feedback critical to product research and validation.
• Coordinates community interactions to collect data and insights that will support the product team’s hypotheses, ultimately enhancing user experience and satisfaction.
• Maintains data and records related to community interactions, events, and partnerships and prepare reports on community engagement efforts while sharing insights with internal teams and leadership.
• Organizes and manages community events such as focus groups, virtual meetups, and feedback panels tailored to specific projects and user groups.
• Works closely with Product Managers, UX Researchers, and other stakeholders to align community initiatives with project goals and timelines.
• Refines engagement practices based on community feedback and participation metrics to enhance the quality of future interactions.
• Represents the organization at community meetings, events, and public forums, advocating for the company’s initiatives and mission.
• Assists in identifying community issues and concerns that may require organizational attention or response.
• Develops and maintains a network of community leaders, stakeholders, and influencers to support advocacy and outreach efforts.

Requirements:

• Bachelor’s degree in Communications, Public Relations, Marketing, Social Sciences, or a related field (or equivalent work experience).
• Minimum of 2-4 years in community engagement, public relations, social impact, or a related role.
• Open to potential travelling for larger community engagement initiatives, regional events, or meetings with stakeholders.
• Proven experience in building and managing communities, especially in a B2B and B2C context, with an understanding of both education and immigration processes.
• Possesses a customer centric mindset and a strong passion for understanding user needs and turning insights into actionable product improvements.
• Demonstrated ability to build relationships, manage conflicts, and engage people from different backgrounds and communities.
• Ability to address challenges and find creative solutions for engaging communities and building partnerships.
• Deep understanding of diverse community needs, approach them with a cultural sensitivity and engage with people from varied backgrounds.
• Highly skilled in engaging, motivating, and clearly communicating with diverse community members.
• Detail-oriented with the ability to manage multiple projects and coordinate events efficiently.
• Ability to work with a fast-paced project with several stakeholders.
• Experienced in overseeing community programs from concept to completion, ensuring timelines and goals are met.
• Proficient in gathering, analyzing, and presenting both qualitative and quantitative data.

Our Commitment: 

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.   

 If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. 

 For more information about WES, please visit our website at www.WES.org