Communications Director, Technology & Product

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Opportunity:

Five9 is seeking a passionate, results-oriented and collaborative Communications Director, Technology & Product to drive visibility, awareness, and growth for Five9’s technology and product portfolio story.

This highly visible role will be responsible for the strategy and execution of communications programs that showcase Five9’s innovations and the vision of its product strategy. This role sits within the Corporate Communications team, partnering closely with product, engineering and product marketing to create narratives that amplify the Five9 AI and CX technology story.

The ideal candidate will have a history of impactful technology communications experience and thrive in a dynamic environment that requires a strong point-of-view and savvy for high-stakes issues. This position reports to the VP of Corporate Communications.

Responsibilities:

• Develop communications roadmap for product launches, updates and a broader narrative on Five9’s AI and CX product portfolio
• Collaborate with Corp Comms, Product, Engineering and PMM teams to develop messaging and media strategy for product news and storytelling
• Work with appropriate product spokespeople to develop thought leadership, develop creative campaigns to amplify technology/product POV and pitch interviews and speaking opportunities
• Partner with Corporate Comms, Customer and Partner Marketing to engage customers and partners for joint PR and marketing campaigns
• Align closely with Analyst Relations, Social, Internal and Executive Communications to ensure consistency of message and amplification across the right channels and audiences
• Take the lead on day to day proactive technology PR programs, working with corporate communications and global agencies
• Collaborate to manage PR agencies to drive maximum value, measuring earned media KPIs and insights, and sharing with the wider marketing team and leadership
• Set SMART objectives and drive measurement for programs
• Develop appropriate training and coaching for spokespeople when engaging with media
• Budget management is key, with a sharp focus on ROI

Ideal Candidate:

• 10+ years’ experience in technology / product communications. AI comms experience a huge plus
• Experience collaborating 1:1 with executives …