Communication Specialist

Dealership:

Communication Specialist I

The Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications.  They will be responsible to ensure one contact resolution to both our internal and external customers. 

The Communication Specialist reports to the Customer Communications Supervisor.

Location: Remote, USA (Applicants must reside in PST time zone)

Compensation Range: $20/hr - $21/hr

Responsibilities

Communications

• Acts as a subject matter expert to effectively partner with shared services teams to achieve desired outcomes by clarifying needs, providing appropriate solutions, and performing root cause analysis
• Be an exceptional problem solver by maintaining knowledge of the automotive industry and be able to use multiple systems and applications interchangeably to resolve issues efficiently
• Uses systems to document and escalate questions as needed following the appropriate processes

Customer Service Performance Standards

• Resolve customer (both internal and external) issues regarding payment issues, inventory questions, funding questions, banking inquiries and general customer concerns by phone, email, chat, social media or in person
• Create a sense of on delivering and achieving results based on appropriately high standards and measures
• Assist in creating and updating solutions for our knowledgebase systems to be used for training and information purposes
• Actively contributes to delivering, maintaining, and improving procedures and processes to increase customer satisfaction

Performance

• Meet performance objectives of the Quality Assurance program to ensure excellent service to our business partners and customers
• Accomplish long-term objectives that are in alignment with the overall company’s vision and strategies
• Prioritize tasks and resources to accomplish assignments efficiently and strategically
• Establish and maintain positive working relationships with dealerships, peers, management, and coworkers

Skills and Qualifications 

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Associates degree preferred but not required
• At least 2 years of related work experience
• A background in banking, finance or accounting

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.