Commercial Enablement Manager

Overview

Now is the time to join us! 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

The Commercial Enablement Manager is an individual contributor and key member of the Commercial Enablement Team. This role will help provide strategic and administrative support to the Commercial Team (Sales, Strategic Account Executives etc.). This role will be responsible for managing training, documentation, communication, and project management, among other deliverables that arise to support the Commercial Team. Deliverables of this role range from providing frequent/relevant updates through meetings and documentation to the Commercial Team teams, performing frequent needs assessments to prioritize meaningful projects for the Commercial Team, maintaining a knowledge base and process documentation, serving as a Subject Matter Expert for the team across products, collaborating with internal departments to serve as the voice for the Commercial Team needs. Examples of additional projects that may arise are supporting On-Site events, administrative support, curriculum development, and onboarding support.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Become a subject-matter expert in all Virgin Pulse product and service offerings, partnerships, processes, and other support materials for the Commercial Team, with a specific focus on Employer team.
• Develop, deliver, and update thorough training curriculum and documentation targeted towards the needs of the Commercial Team including but not limited to creative presentations, shared knowledgebase, online L&D modules, process flows, role plays, playbooks, and competency tests.
• Collaborate and serve as a liaison between Marketing, Product Development, and other internal departments, existing subject matter experts and department stakeholders on current and upcoming product enhancements and innovations to keep material current and effective.
• Coordinate with internal resources and/or third parties/vendors for the flawless execution of projects and ensuring that all projects are delivered on-time, within scope and within budget.
• Provide frequent relevant updates to the Virgin Pulse Employer Teams, which focus on existing and new Product concepts and/or implementing new processes. Done through meetings and documentation.
• Working with internal teams to provide an employer voice on prospect & client needs and reviewing and updating as needed to ensure it works for our clients/product features.
• Perform frequent team needs assessment with internal and external constituents to understand strengths and opportunities when creating and prioritizing projects.
• Measure training effectiveness using methods such as focus groups, surveys, and other creative ways to receive feedback.
• Assist in maintaining a searchable resource library (tagged with international application) for Commercial Team and partners with internal departments to ensure their materials are accessible and up-to-date.
• Keep up to speed on SaaS Learning & Development best practices and apply those tactics to projects and presentations.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or higher in Business Administration or closely related field
• Demonstrated 5+ years’ successful experience in client management/enablement, project management, and/or product training role. Experience working for SaaS company preferred.
• Experience with all aspects of training including curriculum design, effective training delivery, and comprehension assessment. Experience with online L&D software preferred.
• Experience managing multiple projects at once, resolving competing priorities, working swiftly under pressure, and meeting project deadlines.
• Proficiency in Salesforce
• Proficiency in Microsoft Office suite, specifically PowerPoint
• Experience with Gainsight preferred

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Knowledge of Health, Wellbeing & Navigation Market

• Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines.

• Excellent oral and visual presentation skills
• Excellent communication and writing (technical and non-technical) skills
• Strong understanding of the impact new features/processes have to the business, clients, and end users.
• Ability to understand complex technical product features/processes and synthesize into training materials that are easily understood and relevant to audience.
• Top-notch project management skills, and experience in project management principles
• Entrepreneurial, self-start approach.
• Creativity both in problem solving and in developing materials that facilitate the comprehension of products and processes.
• Ability to engage and motivate others in a team environment.
• Ability to establish credibility and create confidence quickly and easily.
• You bring passion and playfulness to your work and those around you and possess a collaborative, “can do” attitude

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $70,000 to $80,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.