Commerce Innovation Product Manager

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Summary

We are seeking a passionate and driven Mid-Level Product Manager with deep expertise in commerce to join our dynamic Commerce Innovation (CI) team, part of RRD’s Digital Strategy & Commerce organization. In this role, you will play a key part in shaping the future of our online commerce platform. You will be responsible for collaborating on the product strategy and roadmap for a suite of e-commerce applications including RRD’s flagship application, Storefront, working closely with cross-functional teams in our agile development environment. This role will partner with Product Owners who work directly with development and delivery teams and lead prioritization efforts. Our team utilizes a guiding framework to define commerce capabilities, emphasizing a collaborative and communicative approach that incorporates insights from various business teams and aligns with our overall business strategy. If you have a proven track record in e-commerce product management and a desire to innovate in the commerce space, we encourage you to apply.

Responsibilities:

• Collaborate with the Commerce Teams and other stakeholders as identified in the CI framework to define the product roadmap for e-commerce applications, aligning with the overall e-commerce, IT and business strategies, leveraging your commerce expertise to guide decision-making.
• Conduct market research and competitive analysis to stay informed about industry trends and best practices in e-commerce, maintaining your position as a subject matter expert in the field.
• Collaborate with UX teams, providing guidance and feedback to ensure proposed designs optimize user workflows and contribute to a seamless and engaging online experience.
• Ensure that stakeholders and development teams understand the strategic roadmap and vision. This shared understanding will guide the product's development and keep teams aligned.
• Partner with Product Owners to ensure features and capabilities are prioritized in coordination with the overall commerce roadmap, aligning with business objectives and strategic goals, and to guide engineering teams in implementing new features and enhancements, following agile development methodologies.
• Drive the product lifecycle for assigned features, from ideation to launch, considering operationalization and commercialization, and iteration, leveraging your commerce expertise to deliver product success.
• Collaborate with marketing and analytics teams to understand key performance indicators, own the analysis and interpretation of key product metrics, and leverage data insights to drive product improvements and achieve business goals, applying your analytical skills and commerce knowledge.
• Engage with customer support teams to gather feedback, identify pain points, and drive improvements to the platform, utilizing your understanding of the commerce landscape to identify solutions.
• Present roadmap updates and product performance reports to cross-functional stakeholders, effectively communicating progress and results, showcasing your commerce knowledge and insights.
• Create compelling content to support the go-to-market and pre-sales teams in building awareness and driving adoption of new features and products.
• Act as a voice for the customer, gathering insights through research and feedback, establishing a continuous feedback loop to iterate on the product based on their needs and preferences.

Qualifications

• Bachelor's degree in business, technology, or a related field.
• 4+ years of experience in product management or strategic business analysis, with a focus on e-commerce or online commerce platforms.
• Ability to develop product vision and market position, sometimes starting from vague concepts
• Proven ability to contribute to the definition of and launch successful e-commerce products that drive business growth.
• Strong understanding of e-commerce KPIs and experience using data to inform product decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Experience working in an agile development environment is a plus.
• Excellent organizational skills, prior Project Management experience a plus.
• Past experience in a customer-facing or B2C application development role is a plus.

Growth Opportunities

• Advance your product management expertise by leading increasingly complex projects and initiatives.
• Develop your strategic thinking skills by contributing to the overall e-commerce strategy and roadmap.
• Gain greater decision-making authority by taking ownership of key product areas and initiatives.
• Expand your stakeholder engagement experience by collaborating with senior leadership and external partners.
• Deepen your market and competitive analysis knowledge by conducting in-depth research and presenting your findings.

Key Skills

Strategy - Focuses on long-term strategy, market trends, and aligning the commerce product with business goals (e.g., driving omnichannel experiences, increasing average order value).

Domain Knowledge - Understands the broader commerce landscape, such as trends in headless commerce, AI personalization, or new monetization models, and integrates these into strategic decisions.

Collaboration & Communication - Collaborates with stakeholders across the organization (marketing, sales, executives) and external partners to align on the commerce strategy and focuses on clear and concise communication, such as presenting the product roadmap to stakeholders, collaborating with cross-functional teams on the product strategy, and ensuring alignment on product goals and priorities.

Creative Critical Thinking - Drives innovation by proposing transformative ideas for the commerce platform, like AR-enhanced shopping or loyalty programs driven by blockchain technology.

Leadership - Acts as a thought leader, inspiring cross-functional teams to achieve a customer-focused vision.

Customer Focus - Demonstrates a deep understanding of customer needs and behaviors, using data and insights to inform product decisions and create a positive user experience.

Additional Information

The national pay range for this role is $74,600 to $132,500 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans