Comcast Change Management Intern

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview  

Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.  

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units. 

Organization & Team Overview 

The Tools, Technology, and Experience (TTX) group within Customer Experience Strategy and Operations(CXSO) supports and empowers frontline agents and leaders as they assist Xfinity customers. Partnering with divisions and national stakeholders, our group develops cross-channel features, ensuring that consistent information is shared between agents and customers to make interactions quicker, more effective, and more enjoyable.  

 

Within TTX, we part of the Assisted Product Experience (APEX) organization that drives the strategy and optimization of our assisted tools through innovative technology which empowers team members to propel sales, decrease resolution time and enhance the customer experience.​​​Our vision is to provide team members with intuitive, effective and accessible tools that offer the personalized sales and service our customers expect. ​ 

 

Team Overview 

As a shared service across TTX, you will be part of the Planning and Governance Team that empowers TTX to make informed strategic investments and business decisions on solution opportunities by coordinating planning to delivery. We align the project portfolio using …