College of Insurance
Remote, Any Location, US
Licensed Insurance Customer Service Representative
At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.
Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.
We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.
Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.
If you live within 50 miles of a site, you will be offered an onsite role.
Key Personality Traits:
- High service-aptitude with personal drive to serve/display compassion
- Fondness of organization, order, and process
- Natural ability to manage emotions and show resiliency during a stressful situation
Core Competencies:
- Customer Service Aptitude
- Reliability
- Empathy
- Critical Thinking
Skills, Knowledge, & Abilities:
- Professional customer service aptitude
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers & information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Able to work in teams or independently
Benefits:
- Pay: $15- $19/H
- Expected hours: No less than 40 per week
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
…
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Must be 18 years or older Must live in specified states
Benefits/Perks401(k) 401(k) matching Bonus opportunities Dental Insurance Disability Insurance Health insurance Paid Time Off Vision Insurance Work From Home
Tasks- Handle billing inquiries
Active Listening Benefits Communication Compensation Computer Computer Systems Conflict Resolution Customer Experience Customer service Deductive reasoning Effective Communication Inbound Calls Insurance policies Multitasking
Experience0-1 years
EducationGED High school diploma HS Diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9