Collector

Dealership:

Collector

The Collector will be responsible for efficient, timely and accurate collection of payment for store, corporate customer and consumer accounts. The Collector will be required to perform job duties in a manner that ensures timely and accurate updating of customer information in collection systems, completion or collection campaigns, effective communication with supervisors and store managers, effective time management, research, and all other collections activities associated with delinquent accounts.

The Collector reports to Accounts Receivable Supervisor.

Location: Remote, USA

Compensation Range: $20/hr - $23/hr

Responsibilities

• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Contact assigned customers to negotiate payment arrangements on delinquent accounts
• Educate and counsel customers on account terms and payment programs to resolve past due amounts
• Utilize various skip tracing methods and processes to locate customers
• Maintain and ensure accurate, up-to-date customer account information and delinquency status
• Forward severely delinquent accounts to supervisor for repossession review
• Maintain collection tracking system
• Proactively work collection campaigns to collect aging balances
• Adhere to FDCPA guidelines and company policies regarding collection activity and customer contact
• Follow established procedures for working the collections system
• Record all transactions and customer notes within the collections system
• Provide store support as needed
• Research and resolve account discrepancies in collection system
• Respond to all customer inquiries within 1 business day
• Respond to all store requests within 2 hours
• Keep customer information confidential
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Critical thinking skills
• Basic knowledge of installment loans and various customer protection laws
• Basic understanding of loan origination documentation preferred
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Previous collections experience

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.