Collections Specialist II

JOB TITLE: Collections Specialist II

DEPARTMENT: Finance

REPORTS TO: Director of Billing and Collections

FLSA STATUS: Exempt

JOB TYPE: Full Time

LOCATION: Remote (USA Only)

COMPENSATION: $60K-$65K

SUMMARY OF POSITION

Billing our customers flawlessly and collecting payments timely is the goal. The Collections Specialist II is responsible for effective management, analysis, and resolution of outstanding accounts and accurate processing Sales and Use tax filings. This is a cross-functional office team member within the department, who is cross-trained to aid others in Accounts Receivable, as well as train and lead those assisting with collections.

ESSENTIAL RESPONSIBILITIES

• Supervision and training of those enlisted to assist in collections

• Bi-weekly reporting to Managing Directors on performance related to collections and accounts receivable, seeking assistance when needed

• Perform daily collections efforts to keep DSO within desired range

• Maintain or improve ineligibles as a percentage of sales based on seasonality

• Achievement of Quarterly Metrics targets based off revenue forecasts

• Preparing and gathering metrics data for team reporting

• Maintenance and weekly update to the Meteor Showers report showing customer balances and payments expected with updated, relevant notes

• Perform job and customer reconciliations as required

• Perform payment resolution and problem-solving tasks on a regular basis

• Email collections actions and customer statements

• Capable of verifying and releasing (post) invoices to our accounting system

• Capable of creating special invoicing as necessary

• Process Sales and Use Tax filings monthly

• Capable of updating the checkbook

• Processing of the un-booked sales report (UBR)

• Capable of participating in collateral and financial statement audits

• Cross functional training and assistance as needed

• Daily team collaboration with internal and external customers

Requirements

• An associate degree from a college or university with a major in accounting or comparable training and/or experience

• Knowledge of bookkeeping principles, methods, and practices

• Must be proficient with Microsoft Office software including Excel, Word, and Outlook

• Previous invoicing and/or collections experience; high volume performance preferred

• Requires strong analytical/critical thinking skills

• Ability to prepare clear and concise reports

• Ability to work under pressure while maintaining a high quality of work

• Ability to work independently

• Possess strong time-management skills and the ability to appropriately prioritize

• Ability to manage a variety of activities and functions simultaneously

• Requires strong customer service skills with the ability to promptly respond to requests and effectively manage difficult situations in a professional manner

• Keen eye for detail

• Excellent written and verbal communication skills

• Interpersonal skills

• Teamwork and collaboration skills

• Dependable, punctual, and maintains strong work ethic

• Requires reliable transportation

NOTE: All Meteor new hires are expected to attend an in-person cultural orientation (approx. 1 week) which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business-related travel expenses will be paid for by Meteor per our company travel and expense policy.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)
• Employee advocates serving to sustain employee wellness in the workplace