Collections Spec-Work from Home
USA - NC - Burlington - 458 S Main Street
Collections Specialist – CLIENT BILLING
Labcorp is seeking a Client Collections Specialist to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!
Job Description
This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Collections Specialist will provide product education, offer payment plan agreements, settlements and handle a wide variety of questions while ensuring a world-class customer experience and meeting the goal of reducing >60day balances. The ideal candidate will be motivated to work with a customer centric team in an innovative company.
RESPONSIBILITIES
Follow SOP’s reducing aging AR >60day balances.
Outreach to customers by phone, emails and/or letters.
Handle sensitive information in a confidential manner
Preparation for updates on resolution to various levels of leadership
Document all activities/attempts to reduce balances.
Preparation of placement packages for outside attorneys for possible litigation.
Communicate via telephone with a operations management, physicians, attorneys and internal customers.
Utilize tools to obtain better billing information
Performs research and evaluation of complex projects and assignments requiring advanced knowledge and experience to identify and measure process financial implications.
Analyzes and determines areas for improvement and education.
REQUIREMENTS
High School Diploma or equivalent
REMOTE WORK:
Dedicated work from home space in a quiet non distracting environment.
Ability to manage time and tasks independently while maintaining productivity.
Previous medical and/or call center experience a plus.
Proficiency in Microsoft Office products including but not limited to
Excel is a plus
Applicant must have critical thinking skills and a basic understanding of medical and computer skills.
Ability to compile and organize data.
Technical Requirements
Internet download speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Why should I become a Collections Specialist at Labcorp?
Work from home opportunity!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
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Commissions Company bonus Dental Dental Insurance Employee Stock Purchase Employee stock purchase plans ESPP Fitness Reimbursement Flexible Spending Accounts Flexible time off Generous paid time off Medical Medical, vision, and dental insurance No charge lab testing Paid Time Off Vision Work From Home
Tasks- Communicate with clients
- Document activities
Billing C Critical thinking Customer Experience Customer service Excel Leadership Medical Knowledge Microsoft Office Research Revenue Cycle Management
Experience0 years
EducationEquivalent High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9