Collections Coordinator - NYC or Remote

Olo is looking for a highly skilled and customer-focused Collections Coordinator to join our Collections team. The ideal candidate will possess exceptional customer service skills, be self-reliant, and have strong organizational abilities. In this role, the Collections Coordinator will primarily be responsible for organizing and compiling a large volume of data and reaching out to customers for collections. The candidate will demonstrate excellent oral and written communication skills, exceptional attention to detail, and the ability to work autonomously, self-sourcing answers by utilizing available resources when needed. A solid understanding of complex products and billing is essential.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You’ll Do

• Maintain accurate and up-to-date collection-related records.
• Gather and compile data for reporting purposes.
• Utilize task management tools to process invoices and prepare recipient notices.
• Investigate and address internal and external inquiries related to collections.
• Collaborate with the collections team to collect outstanding balances.
• Work closely with other teams, fostering cross-collaboration and maintaining effective communication channels.

What We’ll Expect From You

• 1-3 years of collections experience in a B2B setting.
• Excellent verbal and written client facing communication skills.
• Strong computer skills, particularly MS Excel, PowerPoint, and Word.
• Ability to work well with others in a fast-paced environment.
• A Bachelor's Degree in Accounting, Finance, a related major, or equivalent work experience.

Nice to Have

• Experience in a SaaS environment.
• High level of familiarity with Intacct, Paya, Braintree, ZenDesk and Salesforce.

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More …