CMDB and Incident Coordinator

We are in search of a motivated and detail-oriented candidate for the dual role of CMDB and Incident Coordinator. The ideal candidate will possess foundational knowledge of Configuration Management Database (CMDB) principles and experience in managing major incidents, including running incident bridges. This role focuses on maintaining accurate configuration data and assisting in the effective management of incidents to minimize disruptions to services to join our task force at the CIO/Enterprise Infrastructure/Service Management Office located in Reston, VA.

As a core member of the Service Management team, you will play a valuable part in supporting and executing a wide range of projects and programs, as well as an exciting opportunity to use your experience and training to help analyze Leidos’ current Service Management processes and workflows and help to bring improvements and efficiency to this transforming organization.

As the global CIO Services organization, we enable the enterprise to execute its mission to grow through innovation, collaboration, and effective use of information and technology. Through our world class talent and technology, we will provide differentiated and agile services, partnering with the enterprise to strategically transform, defend and grow the business, developing and implementing solutions that we can use to support our customers’ mission.

Roles and Responsibilities:

CMDB Support:

• Assist our CMDB lead in maintaining and updating the Configuration Management Database (CMDB) to ensure accurate and current information on IT assets and configurations.
• Participate in regular audits and reconciliations of the CMDB to ensure data integrity. Collaborate with IT teams to document configuration item (CI) details, relationships, and dependencies.
• Support the development and implementation of processes to enhance CMDB data quality and governance.
• Maintain and update the Configuration Management Database (CMDB) to ensure accuracy and completeness of configuration items (CIs).
• Support regular audits and reconciliations of CMDB data to identify and resolve discrepancies. 
• Implement data quality controls and processes to ensure the integrity of CMDB information.
• Monitor data entry and usage to ensure compliance with established standards and policies. 
• Collaborate with the Change Management team to assess the impact of changes on configuration items and ensure that the CMDB is updated accordingly.
• Review and approve CI changes, ensuring alignment with configuration management policies.  
• Work closely with IT teams (e.g., Asset Management, Major Incident Management) to ensure accurate CI representation and data sharing.
• Stay updated on industry best practices and emerging trends in configuration management. 

Incident Coordination:

• Assist in the Incident Management process …