Cloud Systems Administrator (Linux) (3871)

SMX is currently seeking a Cloud Systems Administrator with strong Linux experience. The candidate fulfilling this IT operations / engineering position will be capable of performing primary duties of the role with limited supervision; planning, executing, and leading simple, repetitive tasks within the Operations phase of the IT life-cycle; and, representing SMX during technical customer-facing discussions as required.

The Cloud Systems Administrator position is a role within a 24/7/365 Operations Team supporting clients deployed within public, hybrid, and private Cloud service infrastructures.  Candidates will be required to work a planned 8 hour/day during the below shift schedule.

The support rendered shall include, but not be limited to: Event Management, Incident Response, Request Management, Problem Management, Change Management, and other general or hyper-scale cloud service-specific technical support as required.  Some overnight, on-call, and/or weekend work could be required to support change and maintenance activities.  This role will require working hours of Tuesday-Friday 3pm EST to 11pm EST or Sunday - Thursday 3 pm EST- 11 pm EST both with weekend shift coverage as needed.

Responsibilities:

• Execute IT Service Management (ITSM) processes such as (but not limited to):  Event Management, Incident Response, Request Management, Problem Management, and Change Management – as assigned.
• Participate as a member of cross-functional teams in the management, operations, maintenance, and sustainment of complex technical services and environments across the customer life cycle.
• Apply structured trouble-shooting techniques, technical skills, and defined procedures to mitigate or resolve issues or discrepancies in supported systems.
• Directly consult with users and/or customers in relation to requests for technical support for managed services and systems.
• Assess existing environments for opportunities to simplify, automate or introduce increased efficiency to complex technical processes.
• Identify, recommend, and prioritize events, incidents, requests for technical support, and the continual service improvement of customer environments and infrastructure under management

Required Skills and Experience:

• Clearance Required: Ability to obtain Secret clearance (position may require US Citizenship for work under DoD contracts).
• Strong communication skills and professional demeanor to be able to effectively work with customers and end-users
• A strong interest in cloud platforms and technologies (AWS, Azure, GCP)
• Prior troubleshooting/analysis experience
  • Experience gained through formal education/labs or side projects in one’s own time
• Bachelor’s degree in Computer Science or Information systems preferred, but not required
• Shell scripting experience or familiarity with AWS services a plus
• Extensive Linux experience, repo configuration, bash scripting, intermediate networking skills, experience with Linux web hosting:  Apache/Tomcat/Nginx
• Experience with large scale automation/pipelines/devops, experience with customer facing roles
• Expertise with identification / recommendation of CSP services and best practices
• Knowledge and experience with Windows and Linux system administration
• Knowledge and experience with implementation and management of infrastructure capabilities such as: identity and access management, OS/App patching systems, Linux/windows scripting
• Implementation and control of data flow to/from/within CSP infrastructure
• Identification / recommendation of CSP services and best practice
• Knowledge of processes for migration to CSPs
• Familiar with estimation of CSP costs
• Familiar with implementation of security and compliance controls
• Familiar with definition and deployment of monitoring, metrics, and logging on CSPs

Application deadline 1/24/2025

#LI-Remote

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information.  SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans. 

Selected applicant will be subject to a background investigation.