Cloud Support Engineer

About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.       We are looking for:    We’ve been expanding fast and our group has a real start-up feel to it, which means there is a lot of opportunity on a daily basis to learn and innovate. We launched a digital asset management system and cloud edit & content creation pipeline earlier this year and now that we are settling into our production environment, we have an opportunity to help the organization out and join as  a cloud support engineer. This is a primarily remote position for someone on the West Coast. Some travel might be required to Los Angeles or Seattle. Job Responsibilities:    

• Support digital asset management, production and post production teams 
• Contribute to new AI based workflows as we further develop and design technical pipeline
• Meet with business, technical and creative stakeholders, innovating, and contributing to the big picture ideas of an expanding organization 
• Resolve security risks, update systems, and support the backend of cloud deployment
• Stay informed about current industry advancements and trends
• Present proposed improvements to key stakeholders along with implementation plans
• Be able to recommend solutions in real-time as problems arise 
• Anticipate roadblocks and other process issues and resolve proactively
• Maintain organized records to track known issues and document solutions

    Qualifications & Experience:   

• Experience in software development, or experience in technical support
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Familiarity with support in AWS Console
• Experience with supporting DAM/ MAMs, remote edit workflows in the cloud using tools such as Lucid Link, EC2
• Knowledge of video codecs, wrappers, formats, and color spaces
• Familiarity with Adobe Creative Suite, specifically Premiere and After Effects
• Knowledge of web services, distributed systems, and web application development
• Experience with REST web services, XML, JSON 

Preferred Qualifications

• Understanding of internet protocols and cloud architecture nomenclature
• Experience creating and updating IAM in AWS console
• Experience creating and deploying new AMIs in AWS console
• Some transcoding experience with MediaConvert nice to have but not required
• Experience troubleshooting & maintaining hardware & software RAID

Compensation & Benefits:Compensation range for this position $135,000 - $145,000 ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact recruiting@asgllc.com to request a full disclosure of the benefits offerings.       Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.    

 

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