Cloud Engineer

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CLOUD ENGINEER

Job Location:

Division of Technology Services (DTS)

1400 West Washington Street, Phoenix, Arizona 85007
www.azdes.gov

Posting Details:

Salary: $76,230 - $84, 701 

Grade: 25

Closing Date: March 4, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services is seeking an experienced and highly motivated individual to join our team as a Senior Systems Administrator (Cloud Engineer). This position is part of a team of highly skilled technology driven individuals. The duties of the job consist of engineering, daily support and maintenance, governance, and customer service of the monitoring, imaging, remote services, and encryption system. The Cloud Engineer will participate in product demonstrations, facilitate and present for governance and internal policy meetings, provide industry best practice guidance to leadership, and follow the agency's change management practices.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.

The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Responsibilities include but are not limited to:
• Serves as the technology specialist for the Microsoft Azure and other public cloud solutions. Keep the system up to date with system updates and maintain the documentation to reflect the current state at all times.
• Proactively and reactively provide advanced support for systems and solves complex problems. Daily support and maintenance, governance, and customer service of the monitoring, imaging, remote services, and encryption system.
• Leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches. Participate in product demonstrations, facilitate and present for governance and internal policy meetings, provide industry best practice guidance to leadership, and follow the agency's change management practices.
• Develop and service Cloud based innovative. Manage and create solutions for Cloud based products, and applications.
• Interprets and follows guidelines, policies, and procedures as it relates to the systems, governance, and compliance.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Considerable working knowledge of various public cloud and infrastructure technologies and in-house developed applications utilized in the enterprise.
• Solving conflict.

Skill in:
• Identifies opportunities for use of solutions to improve efficiencies and reduce waste.
• Proactively solves complex problems.
• Identifies opportunities for use of solutions to improve efficiency and reduce waste.
• Installs, monitors, and directs proactive and reactive computer network defense measures to ensure the availability, integrity, confidentiality, and reliability of systems.
• Strong customer service.
• Excellent interpersonal, written and oral communication.
• Advanced troubleshooting.
• Problem-solving and attention to detail.

Ability to:
• Demonstrated ability to balance, prioritize and organize multiple tasks.
• Demonstrated ability to work collaboratively in teams and across organizations.
• Demonstrated ability to synthesize feedback and adjust plans accordingly.
• Demonstrated ability to build strong relationships inside and outside the organization.
• Develop and write technical documentation.
• Install and repair server software.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Perform advanced design, maintenance and repair of servers.
• Resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate.
• Works with minimal guidance; regularly participates in reviews of assigned and completed tasks.

Selective Preference(s):

The ideal candidate for this position will have:

• Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience).

Pre-Employment Requirements:

• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Benson Walker at (480)318-4150 or email Bensonwalker@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 318-4150. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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