Cloud Engineer - Managed Services

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

The Cloud Systems Engineer is a member of 3Cloud’s managed services team. He or she is responsible for ongoing support, escalations from monitoring team and proactive maintenance for our client’s Azure platform through the Managed Services teams processes, procedures and tools.  As a Cloud Systems Engineer, you will be a critical part of our core team that is an essential to the success of our Managed Services division. Your responsibilities will include:

Roles and Responsibilities

• Support of client’s Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure.
• Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls.  Communicate technical issues and solutions with clients in business terms.
• Install, configure, and administer client systems in Azure to improve client’s infrastructure.
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments.
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery.
• Create and maintain updated documentation for each client’s environment.
• Promote best practices to enhance and improve organizational processes.
• Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environments.
• Provide consultation and monthly reports with respect to the …