Clinical Training Manager

Hi, we're Oscar. We're hiring a Clinical Training Manager to join our team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be responsible for helping  lead and oversee the development, implementation, and evaluation of training programs designed to enhance the skills, knowledge, and competencies of clinical and non-clinical staff. You will ensure that staff are equipped with the necessary tools and knowledge to deliver high-quality service and meet regulatory and/or accreditation standards.

You will report to the Associate Director, Clinical.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $103,200 - $135,450 per year. The base pay for this role in all other locations is: $92,880 - 121,905 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Oversee the delivery of training programs through various modalities, including in-person, microlearnings, and LMS platform modules
• Develop and implement evaluation methods to assess the effectiveness of training program, including data collection and analysis, to drive improvements in training outcomes
• Ensure all training programs comply with regulatory requirements, accreditation standards, and organizational policies
• Lead, mentor, and develop a team of training professionals, providing guidance and support to achieve departmental and organizational goals
• Manage complex projects and roadmaps, including resource allocation and timeline development and adherence
• Stay current with industry trends and best practices in education and training
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 4+ years of experience in clinical or non-clinical operations-based learning and development
• 4+  leading and developing direct reports
• 3+ years of experience in designing and delivering training programs using various modalities, including e-learnings and microlearnings
• 3+ years of experience in managing complex projects, including resource allocation, and timeline adherence
• 3+ years of experience in leading change management initiatives related to training programs
• 2+ years experience in analyzing data and leveraging insights to drive program effectiveness and measured ROI improvements

Bonus Points

• Certification in adult education or a related field
• BSN or Social Worker degree
• Instructional Design Certification
• Bachelor’s degree or higher
• Lean Six Sigma Green Belt or higher

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.