Clinical Technology Trainer

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

As the Clinical Technology Trainer, the primary focus is to ensure Marathon providers and clinical teammates have the training and support they need to optimize their use of Marathon's electronic health record (EHR) and supporting clinical applications. Through workflow analysis, application optimization, training, communications, and ongoing support, you will contribute to ensuring the effective and efficient use of clinical systems to achieve clinical goals, high quality outcomes and maximize teammate satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides clinical IT system training and support for newly onboarding clinics and new hires.
• Completes training, implementation, testing, support of clinical applications including, but not limited to, eClinicalWorks, Salesforce, Rubicon, Up to Date, Dragon and other office automation products used by providers and clinical staff.
• Ensures clinical workflows, data management and integration processes are implemented in a manner that will support reliable, accurate, scalable, and timely reporting to all internal and external stakeholders.
• Supports standardization and delivers a consistent approach relating to the implementation and training of new clinics and teammates.
• Provides support for eClinicalWorks and clinical system upgrades and new implementations.
• Supports and promotes systems standardization, utilization, and best practices in clinical information technology.
• Promotes system security, patient confidentiality and helps ensure compliance with applicable laws and regulations (i.e., HIPAA).
• Assists in designing and delivering training and development programs based on both enterprise and individual needs.
• Monitors and reviews the progress of clinical teammates. Assesses training effectiveness, identifies improvement opportunities and implements changes to the training program.
• Trains and supports the development of “super users” of clinical information technology and related capabilities.
• Represents Marathon to the medical community and clinic staff and serves as an advocate in promoting the use of information technology in the clinical setting.
• Works in concert with the Vice President, Clinical Technology, and key stakeholders to gain feedback from the clinic teams.
• Serves as an enterprise subject matter expert (SME) on EHR and other clinical support systems.
• Successfully works and resolves Help Desk Tickets as required and as it relates to EHR and other clinical support systems as assigned.
• Participates in special projects as needed and performs other duties as assigned.

QUALIFICATIONS

Bachelor’s degree plus a minimum of 3 years of training experience in a Health Care related field, preferably Electronic Health Records, 2+ years of experience working with EHR systems and clinical technologies (eClinicalWorks experience preferred) or equivalent combination of education and experience.

DESIRED ATTRIBUTES

• Skilled at providing high quality support to teammates with a high degree of customer service, technical expertise, timeliness, and professionalism.
• Good working knowledge of healthcare, in particular physician practice and clinic workflows, IT systems and facilities.
• Working knowledge of privacy and security standards (e.g., HIPAA).
• Proficient in Microsoft Products- Word, Excel, PowerPoint, and Visio, preferred.

Pay Range: $30.00-40.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.