Clinical Supervisor of 988

Position Title: Clinical Supervisor of 988 Crisis Services

Reports to: Director of 988 Crisis Services

Job Type: Full-Time, Non-Exempt

Wage: $43 - 45/hour depending on experience + $4 GY shift differential 

Location: Fully Remote, candidates must be located in WA state, Arizona, Ohio or Texas to be considered.

Schedule: Tuesday-Saturday, 12:00 pm-8:00 pm PST
 

PROGRAM SUMMARY: 

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

POSITION SUMMARY: 

The Clinical Supervisor of 988 Crisis Services is responsible for the daily operations of the 988 Suicide and Crisis Lifeline call and chat/text team. This position under supervision of the Clinical Director of 988 Crisis Services will participate in the continued growth of our clinical contact center service team.

This will include hiring and onboarding new staff, clinical training, and support in the implementation of new technologies. This role will supervise a multi-disciplinary team of staff across a 24/7 shift schedule in collaboration with other Clinical leadership team members.

This selected candidate must bring clinical expertise in the areas of crisis intervention, de-escalation, mental health, as well as clinical supervision. Responsibilities include hiring, training, and supervising staff. The Clinical Supervisor will oversee the delivery of services via phone, chat, and text; and will ensure that callers receive appropriate safety assessment, emotional support, and referrals to the appropriate level of care such as mobile crisis, designated crisis responders, and other mental health services.

JOB DUTIES AND RESPONSIBILITIES

SUPERVISOR RESPONSIBILITIES

• Ensures contract compliance including providing consistent quality assurance, monitoring contact center operations, and ensuring timely, appropriate call and texting response.

• Maintains in-depth knowledge of staff functions to be able to fulfill those responsibilities in case of absence/vacancy.

• Supervises the staff of the assigned shift, to include MA level, BA level, and Certified Peer Specialist staff. Ensure staff receive supervision and contact monitoring to adhere to the 988 Suicide and Crisis Lifeline operational best practices, guidelines, and operational requirements.

• Participates in interviewing and screening candidates for these positions.

• Provide quality assurance oversight to the 988 Suicide and Crisis Lifeline, which will include close monitoring and coaching of all staff on shift.

• Works as …