Clinical Success Manager, School Psych

About Presence

Presence is a leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered more than 6 million teletherapy sessions to students across 47 states. Presence is backed by Spectrum Equity, TPG’s Rise Fund, and Bain Capital Double Impact.

We are a majority-female company led by Kate Eberle Walker, an education industry leader, working mom, and author of The Good Boss: 9 Ways Every Manager Can Support Women at Work. We are a remote-first workforce. We place a high value on schedule coordination to stay connected with each other when working in different places, and to create opportunities to engage with each other in person as well.

Why is this role important?

At Presence, everything we do is in service of ensuring students receive the therapy and evaluation services they need. Thus, the mission of the Clinical Success Manager (CLSM) is to create sustainable relationships between providers and accounts in order to best serve children with diverse needs. 

Clinical Success Managers are responsible for building and maintaining mutually beneficial relationships between school district accounts and providers by ensuring Presence clinical best practices and through alignment with organizational strategic goals. They inform account success through clinical validation and partnership to meet district needs, while ensuring providers are equipped and supported to meet district-specific and Presence expectations. 

Through the principal lens of their clinical expertise, the CLSM is responsible for informing the school district/provider relationship at Presence to instill clinically validated practices throughout the duration of the service lifecycle, from the point of pre-sale contract negotiation, all the way through the account renewal stages. They take district needs, validate them clinically with Presence best practices, and then support provider execution to best meet those needs, ultimately strengthening the care provided to every child served at Presence.

What will you do at Presence?

You will provide clinical consultations throughout the service lifecycle to both school district partners and providers by embedding sound clinical practices that strengthen and sustain a mutually beneficial relationship, through upholding responsibilities including but not limited to:

Clinical Validation & Consultation

• Serve as a clinical consultant and strategic partner for Presence Sales, Customer Success teams, and school …