Clinical Quality Assurance and Compliance Specialist - Remote

Why We're Here:
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

We are seeking a full-time Quality Assurance and Compliance Specialist to join our Quality Assurance Team. In this role, you will work closely with associate therapists and registered interns, ensuring that all clinical documentation such as treatment plans, progress notes, and other essential records meet regulatory compliance, organizational policies, and uphold the highest standards of clinical quality. This also entails working closely with internal stakeholders and clinical providers, addressing any documentation concerns, and actively participating in initiatives aimed at enhancing the overall effectiveness of our therapy team.

Benefits: Our team works 100% remotely from their own homes!

• Full-time W2 hourly position; comprehensive benefits package

• Monday - Friday 9am-6pm schedule; No on-call or weekends!

• All equipment provided 

Salary: $65,000-$70,000 per year pending experience

Requirements: 

• Must reside in the State of Florida.

• Master’s degree in Social Work, Counseling, Psychology, or a related field.

• Licensed in a clinical discipline (e.g., LCSW, LMHC, LMFT, or equivalent), with a willingness to obtain licensure in additional states where the company operates.

• 2+ years of experience in a quality assurance/auditing role.

• Excellent interpersonal and communication skills.

• Knowledge of relevant industry regulations and standards.

• Experience with electronic health record (EHR) systems.

• Proficiency in Microsoft Office and Google Suite programs

• Capability to interpret and excel in a data-driven environment.

• Familiarity with behavioral health documentation; previous experience within the Community Mental Health sector a plus

• Previous Telehealth experience

• Strong organizational and problem-solving abilities.

Key Responsibilities

Documentation Review

• Thoroughly review treatment plans, progress notes, and other documentation submitted by associate therapists (licensed interns).

• Provide constructive feedback to associate therapists, collaborating with them to enhance the quality of their documentation.

• Communicate effectively with providers to offer documentation coaching and revisions before co-signature.

• Thoroughly review full clinical records including treatment plans, progress notes, and other documentation completed by our mental health providers. 

• Organize findings by constructing audit summaries that indicate the accuracy, completeness, and adherence to pertinent regulatory standards and organizational guidelines of the documentation.

Quality Control

• Perform routine and spontaneous audits to evaluate the documentation's quality and pinpoint areas in need of enhancement.

• Provide structured, comprehensive summary findings along with constructive feedback to the CCQAM.

• Detect patterns among providers and communicate thematic areas for improvement to the CCQAM through a data report.

• Ensure that all providers undergo clinical chart audits quarterly, and ensure that the findings and conclusions are communicated to their supervisors. 

Collaboration

• Work closely with the CCQAM to address any issues related to documentation quality and compliance.

• Effectively communicate audit summaries to the clinical supervision team.

• Transmit ongoing and urgent matters to CCQAM and other relevant parties.

• Cultivate a collaborative environment that promotes open communication and continuous improvement.

Record Keeping

• Maintain accurate records of all documentation reviews, feedback provided, and corrective actions taken.

• Generate reports on the overall quality of documentation and compliance levels.

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.