Clinical Product Specialist (REMOTE, USA)

Compensation:  $95,000 - $115,000 per year. You are eligible to a Short-Term Incentive Plan with the target at 5% of your annual earnings, terms and conditions apply.

Clinical Product Specialist (REMOTE, USA)

This role work with Protected Health Information (PHI) on a regular basis both in paper and electronic form and therefore training related to HIPAA/PHI privacy, General Policies and Procedure Compliance training and Security training will be required upon hire.

Job Overview: 

The Clinical Product Specialist is an integral member of the Software Product Development team at Ambry Genetics. In close collaboration with Product Managers, this individual contributes to the clinical development, design, validation, and improvements of our user software applications including healthcare provider and patient portals, risk assessment tools, pedigree drawing software, and novel IT- and AI-focused solutions. The Clinical Product Specialist also acts as a liaison between client-facing and software teams, ensuring thorough clinical product knowledge and communication throughout the organization as well as to clients.

Essential Functions:

• Act as a clinical product resource for client-facing teams, appropriately answering clinical inquiries from clients in real-time
• Participate in the development of, and updates to, digital content for our software products
• Monitor clinical feature requests and software bugs, and communicate updates and resolutions to Product Managers and client-facing teams as-needed
• Map out patient user journeys and identify common software use cases
• Participate in acceptance testing- testing and validating developed features against documented requirements
• Recognize and communicate areas of improvement for our software programs based on clinical knowledge and voice of customer data
• Analyze and stay abreast of medical/scientific literature and standard of care guidelines regarding genetic testing and patient education/counseling best practices
• Contribute to the development and implementation of policies and procedures that will improve the client and patient experiences with Ambry software systems
• Support product managers in tracking and measuring key clinical performance indicators
• Support research studies, abstract submission, and/or presentations as needed
• Other duties as assigned

Qualifications: 

• Master’s degree or higher in a relevant field or equivalent experience 
• Min. 1 year of clinical software product development or management or in a clinical profession 
• Strong knowledge of cancer, cardio, neuro and/or prenatal genetics required
• Strong understanding of or background in the software product development process
• Strong writing skills with a focus on consumer/patient content
• Ability to translate complex genetics information into understandable terms
• Excellent oral and written communication skills
• Competent with computers and technology (Microsoft Office, Excel, G-Suite, Miro, Figma, JIRA, Confluence)
• Highly organized, including exceptional time management skills
• Ability to work as part of a team while working remotely

Preferred:

• Degree in clinical profession or human genetics strongly preferred
• Experience with artificial intelligence technology preferred
• Exome and/or WGS experience preferred 

#LI-AC1 #LI-REMOTE

About Us: 

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas.  Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

The Company believes in second chance employment.  Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.  You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

PRIVACY NOTICES

To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG