Clinical Outreach Specialist

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. 

We are more than just a team; we are a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values of Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.  

About the job

As a vital member of our ECM care management team, the Clinical Outreach Specialist plays a crucial role in connecting with prospective clients and guiding them through our services. In this position, you will reach out to potential clients, educate them about our offerings, and facilitate their enrollment by assessing their needs and linking them with our care management team.

The ideal candidate will be personable and professional in phone interactions, adept at quickly reviewing and understanding medical charts, and skilled in delivering person-centered care. You will need to prioritize tasks effectively to enhance client engagement and be driven to support individuals with complex care requirements. 

Your daily responsibilities will include making outbound calls to 60-100 prospective clients. This role is remote, with standard working hours from 8:30 AM to 5:30 PM PST.

What you’ll do

• Client Outreach: Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system.
• Care Planning: Convey essential information and client preferences to the care team to facilitate personalized care planning.
• Assessment Support: Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
• Medical Chart Review: Review medical charts to document client needs and recommend appropriate interventions.
• Evidence-Based Practices: Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions.
• Team Collaboration: Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.

Your experience & qualifications

• LVN with an active license in California, Master’s in Social Work, or Certified Medical Assistant
• Experience: Minimum of 3 years in healthcare, ideally with experience working with vulnerable populations
• Communication Skills: Excellent oral and written communication skills are essential
• Interpersonal Skills: Positive interpersonal skills required for effective client engagement
• Technical Proficiency: Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records. Experience with Athena Health and Health Gorilla is a plus
• Remote Work Experience: Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality
• Bilingual Skills: Spanish-English bilingual preferred

Compensation and benefits

• The pay for this position ranges from $27 to $30 per hour. Compensation will be determined based on several factors, including your relevant experience and skills, geographic location, company needs, and current market conditions.
• Great humans deserve great benefits! At Vynca, you’ll be eligible for medical, dental, and vision insurance, income protection benefits, PTO, company holidays, a 401k, and access to other wellness benefits. 

Additional information

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• COVID-19 and Influenza Vaccination: In accordance with Vynca’s commitment to leadership and industry-leading care, we require all employees to be vaccinated against COVID-19 and influenza. Requests for religious and medical accommodations may be considered but are subject to approval.
• Employment Eligibility: As per federal law, all hires must verify identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.