Clinical Operations Associate

Join Cartwheel to help tackle the student mental health crisis. 

Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. This means: 

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student’s life 

Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.

ABOUT THE ROLE

Cartwheel is a successful and growing telehealth platform revolutionizing access to mental health care for schools, students, and families. We work with nearly 200 school districts to provide life-saving mental health services to a diverse population (50-50 Medicaid/Commercial mix). 

We’re scaling quickly – from about 1,500 therapy sessions per week across 9 states today to more than double the number of sessions across 20 states in the next year. 

As Cartwheel’s Clinical Operations Associate, you’re joining a team with a wealth of clinical experience who are building innovative ways to provide virtual mental healthcare to kids and students. In order to grow with quality, we need to improve our systems and workflows and make it easy for clinicians to practice therapy at Cartwheel. You’ll be an important contributing member by helping support clinicians who have technical questions or who have identified a possible bug. You’ll help uncover data and information that enable Clinical Managers to be efficient. And you’ll work with our Clinical Onboarding team to make sure that knowledge is properly documented for technical aspects of clinical workflows. 

Role type: This is a W2, Full-Time, Salaried position

Location: Remote in the United States

Start date: Spring 2025 

WHAT YOU’LL DO

In your first 30 days, you’ll:

• Learn the ropes: come to understand how our EHR works with our SaaS app, as well as become an expert on clinicians’ workflows and our data structure.
• Take over clinical pre-payroll checks, checking clinicians’ documentation for accuracy to ensure correct payment.
• Learn how to build reports for investigating issues for Clinicians and Clinical Managers. 
• Get to know the team!

Ongoing, you will: 

• Build technical clinical-training resources
• Engage with clinician leads for systems training and knowledge reinforcement.
• Troubleshoot clinician technical questions related to Healthie and the Cartwheel App.
• Build reports for Clinical Managers to investigate individual clinician’s issues as well as drive best practices across clinician teams.
• Collaborate cross-functionally with Care Coordination to improve day-to-day clinician activities.

WHO YOU ARE 

• 1-2 years experience in healthcare, healthtech or behavioral health tech space. 
• 1-2 years experience in startup environment
• Project management experience.
• Gets stuff done and prioritizes outcomes - a self-starter who takes initiative, executes efficiently, and continuously iterates to drive improvements in cross-functional work.
• Loves diving into data to problem solve and guide work. Excited to learn tools like SQL and Looker.
• Ability to thinking strategically with a balanced analytical and creative approach 
• Ability to use data to make recommendations and get to the best answer/outcomes
• Ability to identify the solution and get into the weeds to implement it

WHY YOU’LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you’ll have: 

• Competitive compensation between $70,000 - $90,000
• Equity ownership stake in the company
• High-quality health insurance with a $0 monthly premium option for employees
• Dental, Vision, and Employer-Sponsored Life Insurance
• 4 weeks of paid PTO (3 weeks any time  + 1 week office closure in December)
• Sick Leave + Holidays
• 401K with 2% employer match
• In-Person Retreats
• $500 annual educational stipend
• Team-based culture with mission-driven colleagues who will go to bat for you

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.