Clinical Onboarding Specialist

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role: Clinical Onboarding Specialist

Location: Remote

The Clinical Onboarding Specialist will assist behavioral and physical health providers across multiple states with joining Hazel Health. The Specialist will work directly with new providers to secure all relevant licensing, work history, education, and training information and documentation to inform the credentialing, payer enrollment, and licensing processes. 

What You’ll Do:

• Serve as the point person for new hire providers to ensure onboarding efficiency, guidance and support. Provide credentialing and licensing information and detailed instructions to provider immediately following signed offer letter
• Function as the liaison for the new provider for all Hazel-related questions, submissions, and processes; communicate and escalate cross-functionally as needed 
• Collect all data necessary for organizational credentialing and payer enrollment for new providers prior to provider start date, and ensure complete, well-organized files
• Facilitate the credentialing process, including by communicating to all impacted departments with updates on provider onboarding statuses, escalations, and progress as well as processes related to provider separations
• Store and input provider documents and information into Salesforce and initiate the Credentialing Verification Organization process with our external vendor; populate initial credentialing application for Credentialing Requirements.
• Collaborate with People and Licensing departments to ensure all required documents and background checks are completed in compliance with regulatory requirements and organizational policies, including facilitating fingerprint background check processes in required states
• Conduct regular audits of credentialing and onboarding documentation, including supporting delegated credentialing with payers and Hazel re-credentialing policies.

About You:

We are looking for diverse individuals who want to support our mission and values. Please consider applying even if you don't fully meet 100% of these criteria. 

• High School Diploma and at least one year of professional work experience required
• Experience using Salesforce for provider onboarding and credentialing in conjunction with Verifiable preferred
• Must be able to complete and pass multi state background checks as required to administer and manage school district fingerprinting requirements 
• Must have ability to mail out and receive fingerprint material to assist with school district fingerprinting requirements
• Provider credentialing, onboarding and/or payor enrollment experience strongly preferred
• Proficient in Google and Microsoft Office programs
• Excellent customer service, time management, written and verbal communication skills
• Ability to work under deadlines and prioritize tasks/deliverables effectively 
• Demonstrated ability to analyze situations accurately and take effective action
• Excellent organizational skills and attention to detail
• Strong team player, collaborates effectively and professionally within and across teams
• Eager to learn new skills, processes, and procedures
• Experience working in a remote, distributed environment strongly preferred

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $23/hr - $27.50/hr, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift. 

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.