Clinical Navigation, Nurse Practitioner/Physician Assistant (Bilingual Spanish/English required)

The Clinical Navigation Nurse Practitioner/Physician Assistant will connect with members using various modalities to assess their needs and goals, provide clinical guidance, and navigate members to resources to improve their health outcomes. This clinician will work with a multidisciplinary team to help optimize patients’ health outcomes.

Responsibilities:

• Talk with patients, assess their needs, gather important clinical history, provide appropriate clinical guidance, and navigate them to Included Health services and external benefits as appropriate
• Demonstrate strong clinical acumen across a variety of Included Health Service Lines, including Expert Medical Opinion, Treatment Decision Support, Healthy Days, and other service lines based on business needs 
• Meet Volume Targets: Ensure that the volume of patient encounters meets the established targets. This includes scheduling and conducting a specified number of encounters as outlined by departmental goals.
• Maintain Quality of Services: Deliver high-quality clinical services that adhere to established standards and protocols.
• Continuous Improvement: Participate in continuous improvement initiatives aimed at optimizing the efficiency and effectiveness of clinical services. This includes staying current with best practices and emerging trends in healthcare delivery.
• Collaboration and Coordination: Work closely with other healthcare professionals and administrative staff to coordinate care and ensure that service delivery aligns with overall organizational objectives.
• Collaborate across a multidisciplinary team with clinical and non-clinical members to deliver a seamless, top-quality care experience to our patients.
• Collaborate on pilots, projects, and workflow changes to increase efficiency and improve member experience
• Demonstrate empathy and excellent patient advocacy. You’ll work with patients and their families who are going through challenging times. You need to maintain perspective, demonstrate empathy, and be efficient and reassuring.
• Function autonomously and document findings appropriately and timely
• Strictly follow security and HIPAA regulations to protect our patients’ medical information
• Scheduling flexibility to include evenings and weekends
• Other responsibilities based on business need

Required Qualifications

• Be a licensed NP/PA provider in good standing with your state board.
• Maintain board certification
• At least 3 years of NP/PA experience in a clinical setting is required
• Fluency in both spoken and written Spanish is required. Candidates must be able to effectively communicate with Spanish-speaking patients, families, and other healthcare professionals, ensuring clear and compassionate clinical interactions. This includes the ability to conduct assessments, provide patient education, document clinical notes, and communicate medical information accurately in Spanish.
• Willingness to obtain and maintain additional licenses as necessary.
• Strong communication skills, with an emphasis on clear and detailed medical documentation.
• High empathy and the ability to reassure patients and their families during challenging times.
• Strong judgment and efficiency in balancing priorities.
• Flexibility to work cross-functionally in a fast-paced environment.
• Proficiency and enthusiasm for adopting new technologies, including AI, Electronic Health Records (EHR), and Google apps.
• Ability to thrive in a dynamic work environment while working independently.

Preferred Qualifications

• 5+ years of NP/PA experience in a clinical setting is preferred
• Virtual care/telemedicine experience is preferred

Schedule

• 2,080 annual hours
• 40 hours per week / 80 hours per pay period
• Shifts from 8 AM - 5 PM or 9 AM - 6 PM Pacific Time

Physical/Cognitive Requirements:

• Regular attendance at assigned work location.
• Ability to thrive in a fast-paced, high-intensity work environment.
• Ability to remain seated for extended periods.
• Manual dexterity sufficient to operate office equipment.
• Occasional exertion of up to 20lbs. (e.g., lifting a laptop) may be required.
• Professional interaction with leadership, employees, and members.

The United States new hire base salary target ranges for this full-time position are:
Zone A: $108,890 - $141,560 + equity + benefits  Zone B: $125,224 - $162,794 + equity + benefits  Zone C: $136,113 - $176,950 + equity + benefits  Zone D: $141,557 - $184,028 + equity + benefits  
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 
Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistanceCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. Apply