Clinical EHR Training Associate - Remote, USA, United States

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Location/Travel: MUST RESIDE IN VA, MD, DC AREA OR BE OPEN TO RELOCATE, up to 30% in market travel required

The Training Associate facilitates in-person and webinar-based training programs for providers and Care Center staff. Our training program sets Care Centers up for success using the EHR and emphasizes Privia Best Practice workflows. In addition, the Training Associate serves as a resource to colleagues in an expert capacity. 

Primary Job Duties:

• Delivers pre-live training to providers, clinical staff, and administrative staff focused on efficiency, delegation, and population health initiatives.
• Leverages curriculum and tools to train EHR concepts.
• Customizes best practice curriculum based on workflow assessment findings and unique needs of a Care Center.
• Monitors online e-learning completion.
• Ensures that training is scheduled and delivered on-time.
• Coordinate and participate in project planning and strategy meetings
• Provides go-live support and at-the-elbow support for the Care Center. 
• Leverages reporting of key metrics to identify providers and care centers in need of
  additional training.
• Works collaboratively with Implementation, Product Performance, and Performance Team members to accomplish goals.

• Works collaboratively with and serves as an athenahealth SME for other Privia teams.
• Provides excellent customer service through creative problem solving and follow through
• Present information, both in person and remotely, to audiences ranging from individuals to small and large groups.
• Troubleshot EHR related Customer Service inquiries 

Qualifications

• Bachelor's degree preferred or background in a healthcare setting.
• Familiarity with extended medical terminology.
• Must demonstrate excellent communication, organizational, and time management skills.
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
• Ability to work in a very fast-paced and changing work environment.
• Must comply with HIPAA rules and regulations.
• Must have a valid drivers license and have a reliable form of transportation.
• Must be able to be in a stationary position for extended periods of time.

Preferred Qualifications:

• Previous experience with an EMR or practice management system. Experience with athenaClinicals and athenaCollector is preferred. 

The salary range for this role is $52,500.00-$70,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.