Clinical Coordinator, Physician Health Program

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THE JOB: Clinical Coordinator

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $80,067 - $100,084

Reporting to the Manager, Clinical Services, the Clinical Coordinator joins a team of experienced health professionals providing services that support physicians and trainees in overcoming challenges that are affecting their health and well-being. Starting from the initial contact, and continuing for weeks or even years, you will assist clients who are faced with a range of issues including physical or mental illness, substance use, relationship difficulties, workplace stress or burnout, workplace relationships, regulatory complaints and more.

The Clinical Coordinator is responsible for receiving and screening incoming requests for service from physicians and physicians-in-training and deciding the level of intake assessment required to understand the client’s needs. They will co-create and implement follow-up treatment plans with our staff physicians to assist clients in achieving their goals and connect clients to appropriate community resources. The Clinical Coordinator will case manage numerous physician and physician-in-training clinical cases and ensure that up-to-date clinical notes and case summaries are maintained and consistent with PHP documentation standards.

Additionally, they will assist in managing relationships with external service providers and collaborate around outreach opportunities. The Clinical Coordinator will participate in clinical projects, will be encouraged to suggest improvements to service standards and participate in periodic reviews of the overall effectiveness of the Program.

WHAT SUCCESS LOOKS LIKE

Relationship Building (A):

• Builds trusting relationships and common understanding of issues and priorities for physicians and client groups.
• Ability to set shared objectives necessary for obtaining feedback and assistance.
• Frames issues to present opportunities and difficulties.
• Maintains effective communication by sharing ideas, best practices, trends and opportunities with client groups.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.
• Seeks referrals from others with relevant expertise and influence.

Analytical Thinking (A):

• Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed …