Clinical Call Center Coordinator

Essential Functions 

Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skills
 

Responsible for informing members regarding the program benefits 

Collaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction education
 

Other duties, as assigned 

Job Specifications
 

Typically has the following skills or abilities:
 

1-3 years of call center experience   
 

Excellent oral and writing skills

Critical thinking skills 

Must be organized with the ability to keep accurate notes and records
 

Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines 

Good analytical skills and the ability to problem-solve creatively, objectively, and rapidly
 

Excellent organizational and interpersonal skills
 

Operational knowledge of managed care or healthcare plans, team members, and clinical staff 

Ability to work in a time-sensitive environment
 

Proficient with computers, including Microsoft Office and data management systems
 

English and Spanish bilingual 

Preferred Skills 

Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment 

NCQA and HEDIS experience 

#LI-REMOTE 

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.