Clinical Applications Specialist

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

ROLE OVERVIEW  

We are looking for an ambitious Clinical Applications Specialist who is customer centric and possesses a proactive approach to getting things done. As part of our Clinical Applications Support team, the Specialist will act as a primary contact to support issues and questions related to the software used by our clinicians, patients, and administrative team members. Attention to detail while contributing to the setup and configuration of the application is also a core quality for this role. 

We are looking for someone who is a champion of change management, has a sense of humor and is willing to collaborate cross functionally to contribute to our mission. With success in the position, you will have the opportunity to grow your duties and responsibilities. 

COMPENSATION: $52,000 - 65,000

LOCATION: This position is fully remote and can be performed anywhere within the United States.

HOURS: 8:00AM - 4:30PM Eastern or 9:00AM - 5:30PM Eastern

RESPONSIBILITIES 

• Acts as primary contact for application troubleshooting, as well as questions on standard workflows, policies, and procedures 

• Provide ongoing feedback and root cause analysis on operational inefficiencies in the software 

• Document issues and service requests in ticketing system with a focus on transparency and continued process improvement 

• Assist with configuration including but not limited to creating user logins and associated permission-based roles, scheduler setup, and appointment type configurations 

SKILLS & EXPERIENCE  

• Bachelor’s degree in healthcare or business-related field of study or equivalent experience 

• 1+ year of experience providing customer support or training on a software product 

• Experience with an EHR or healthcare system required, AdvancedMD strongly preferred 

• Proficiency using MS Office Suite 

• Must be comfortable communicating with end users on system capabilities  

• Able to work with all levels of management, team members, and clinicians in an effective, patient, and professional manner 

• Exceptional project management skills that allow you to work under tight deadlines and quickly prioritize tasks 

• Qualified candidates must be legally authorized to be employed in the United States 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

#LI-Remote

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.