Client Technology-Product Configuration Specialist

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Client Technology-Product Configuration Specialist (Remote) 

Full time, United States

In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex incidents. You will consult available documentation and process description to make sure the correct answer is given. 

As a Client Technology-Product Configuration Specialist, you will 

• Validate, review, and monitor escalation processes from the Site Administrators 

• Solve incidents if possible and communicate the solution to the Site Administrators or the customers 

• Complete the incident registration with all the technical information to allow escalation to the supplier 

• Modify configurations of online sites for OBT, Portal, TSA and TSPM 

• Test the modifications and document the results before closing or forwarding the incident 

• Escalate the case to the vendor or development team 

About you 

• Experience in the travel industry and Site Administrator knowledge 

• Excellent spoken and written language skills, also in English 

• Good knowledge of GDS Systems

• Experience in Agent & Client facing Travel Technology 

• Prior experience in the application administration  

• Team player with great empathy for customer needs 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.