Client Support Liasion

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Day Schedule: Day

Position Summary

The Client Support Liaison is responsible for ensuring the successful onboarding, partnering, and training of clients on integration, EMR, and billing functions, operations, interfacing, and related systems to assist in maintaining a high performing team and support ongoing business objectives and goals.

Participates in ongoing system upgrades; creates, documents, and implements training courses; evaluates root cause of errors to reduce controllable adjustments, and makes recommendations for innovative efficiencies within EMR/Billing and corresponding operations. Works closely with Business Development, Finance, and IT. They will be interfacing with both internal and external clients.

Essential Functions

• Accurately and promptly responds to client inquires related to EMR and Billing issues.

• Effectively onboards new client accounts related to necessary processes and protocols to assure streamlined EMR and Billing practices. 

• Periodic reviews of EMR and Billing issues and enact plans on how to counteract any concerns.

• Makes recommendations to improve workflow necessary to support appropriate EMR and Billing interfacing.

• Supports Client Services dept with EMR and Billing questions/concerns.

• Serves as NWCL EMR and Billing experts and bridge communications with outsourced LIS/Billing providers (SCC/Xifin).

• Attends client meetings, to support business development or address customers' concerns.

• Keeps up with lab EMR/Billing best practices and works to ensure such practices are being followed.

Requirements

• High School degree/(GED)

• 3-5 year’s experience in laboratory/physician/hospital LIS/EMR

• Experience with EMR/LIS in a clinic setting preferred

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s …