Client Success Operations Program Manager

Why Lytx?

Are you ready to drive excellence in Client Success at a leading video telematics company? As a Program Manager with the Commercial Operations Team, you will play a pivotal role in leading all aspects of the successful evolution and productive use of our Client Success (CS) platforms within Lytx. You’ll collaborate with cross-functional teams, optimize CS use of systems, and ensure alignment with strategic business goals. If this opportunity excites you, we invite you to become part of our team!

You Get To:

• Develop and execute a comprehensive plan for the evolution of our CS platforms and processes
• Define program goals, milestones, and success criteria
• Establish governance processes to monitor progress and address risks
• Engage with key stakeholders, including executives, department heads, and end-users
• Facilitate communication and alignment across teams
• Address stakeholder concerns and ensure buy-in
• Create and manage customer playbooks, ensuring consistency and effectiveness
• Build impactful client touchpoints that consider the customer lifecycle, enhancing their product and service experience
• Implement quality control processes for tools and systems implementation
• Regularly report on program status, milestones, and KPIs
• Ensure adherence to best practices and industry standards
• Lead change initiatives related to systems adoption
• Drive rigorous prioritization process for tool improvements and reporting
• Administration of Totango
• Foster a culture of continuous improvement
• Measure and improve user satisfaction
• Perform other duties assigned

What You Need:

• Bachelor’s degree or equivalent experience
• 5 + years proven experience in leading technology platforms and solutions, with experience in Totango and Salesforce a plus
• Excellent verbal and written communication skills are crucial for collaborating with diverse teams and collaborators
• Ability to lead and empower cross-functional teams toward common goals
• Strategic problem solver with the ability to understand the big picture and align program activities with business objectives
• Ability to tackle problems, by analyzing sophisticated issues and finding practical solutions
• Familiarity with project management methodologies and tools
• Adaptability and ability to adapt to changing priorities in a multifaceted environment

Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good, and that’s exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. …