Client Success Manager, Marketing

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

Client Success Manager, Marketing

Remote, UK - must be based in the UK and have relevant Right to Work

Basic salary - £34,000 per annum (On-target incentive: £19,000 per annum (with the potential to earn up to £38,000 per annum of your OTI, depending on performance).

Client success is at the heart of everything we do. Our document management, tracking, and shipping solutions - many of which are powered by our 360 platform - help organisations efficiently and reliably manage their people, post, and assets.

Every organisation has millions of assets. When they move together it's breathtaking.

Read more about us, here: https://www.pitneybowes.com/uk

Job Summary

The Client Success Manager (CSM) plays a key role in driving UK new growth, ensuring repeatable business, and identifying new growth opportunities through prospecting in B2B Tier 1 and Enterprise markets. This role is pivotal in delivering the UK long-term revenue plan and building trusted client partnerships by identifying pain points with Pitney Bowes Document Management and Tracking solutions.

We’re seeking a proactive, commercially minded professional with the following abilities:

• Growth: Comfortable generating and managing client and prospect opportunities, driving new business growth in the UK market.

• Relationships: Strong client-first mindset, building and maintaining lasting partnerships.

• Adaptable: Thrives in a fast-paced environment and adjusts quickly to changing priorities.

• Client Success: Understands how to align client needs with business goals to achieve mutual success.

• Communication: Strong communicator and confident presenter, able to articulate value and insights clearly.

Key Responsibilities

High-quality Opportunity Generation: New Growth and Client Success

• Focus on generating new high-quality opportunities and revenue for Pitney Bowes Document Management and Tracking Solutions.

• Drive short-term wins for immediate revenue while building long-term client value.

• Qualify inbound handraisers and proactively identify new business opportunities.

• Drive B2B marketing-led outreach to identify new opportunities and conduct account reviews for Tier 1 and Enterprise clients outside the renewal window.

• Build trusted partnerships, moving beyond transactional relationships to understand client challenges and priorities.

• Ensure high-quality data for opportunity generation by sourcing, cleansing, segmenting, and reconciling contact and industry information using B2B data platforms.

Opportunity Management

• Create and manage new growth opportunities in SAP Cloud for Customer (C4C) CRM tool, ensuring clear documentation.

• Maintain a structured feedback loop in SAP C4C CRM tool and with Sales Growth Managers (SGMs), capturing client insights and reasons for opportunity wins/losses.

• Ensure clear and structured handovers between clients/prospects and SGMs by recording pain points, objectives, and competitive insights in SAP C4C CRM tool.

• Review pipeline progress, ensuring updates are accurate and aligned with outreach efforts.

Collaboration and Reporting

• Lead monthly meetings with SGMs, field sales, marketing, and sales operations to review pipeline opportunities and determine next actions to secure wins

• Partner with SGMs and clients to understand why we win or lose opportunities.

• Ensure SAP C4C CRM tool remains the single source of truth, aligning sales engagement platform data to track opportunity quality and prevent duplication with SGMs.

• Report performance insights to Senior Marketing management and the UK Business Analyst.

• Support Product Marketing and Digital teams by sharing real-time client insights to refine GTM strategies.

• Secure client endorsements for case studies when needed.

Engagement and Attendance

• Attend in-person meetings with clients, prospects, and team members as required.

• Strengthen Pitney Bowes' reputation as a trusted advisor in document management and tracking solutions.

Benefits

• 25 days holiday dependent on role, plus bank holidays.

• Fully home-based role, although you will be expected to join us at in-person events for Town Halls and Team Building. We will give you plenty of notice to make personal arrangements.

• 3 x basic salary life insurance scheme.

• Defined contribution Pension scheme with employer match contribution up to 6% of basic salary.

• Employee Assistance Programme.

• Contribution towards home office set up, to purchase an ergonomic chair, and where required, a desk and a homeworking allowance paid monthly.

• Company-loan phone and laptop.

• Employee Discount Scheme - Access deals for travel, restaurants and shopping.

Experience

• Previous experience of B2B pipeline generation - identifying opportunities, prospecting and account reviews to generate revenue.

• Proficiency in sales engagement platforms (such as Outreach, Salesloft, Salesvue, Outplay, Mixmax or similar), B2B data platforms (such as Cognism, ZoomInfo, Dealfront, or similar) SAP Cloud for Customer (C4C) CRM tool (or similar), LinkedIn® Sales Navigator, and Microsoft 365® applications (Excel, PowerPoint, Word).

• Strong communicator and confident presenter.

• Leverages technology to work more efficiently.

• As the role is fully remote, experience working collaboratively in remote team environments using video conferencing tools.

• Able to work independently with minimal supervision, while also collaborating effectively with other team members and departments.

We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic. 

Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

We welcome applications from individuals who may wish to discuss alternative hours of work.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.