Client Success Executive - Healthcare IT / Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

***CLIENT SUCCESS EXECUTIVE***

Acute Clients / Remote U.S. Role 

Sunrise™ | Altera Digital Health (alterahealth.com)

JOB SUMMARY

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base.

To accomplish these goals, the CSE partners with our clients and internal stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations and an organization’s strategic objectives.

The CSE is responsible for reviewing client business objectives, creating actions to support them, and reporting progress on Key Performance Indicators.

ESSENTIAL FUNCTIONS

• Serve as the primary Altera contact point with the client to ensure an extraordinary experience with Altera products and services
• Lead highly complex collaborations of client and Altera cross functional teams to ensure alignment and agreement to goals and supporting action plans
• Collaborate with cross-functional teams such as sales, marketing, product development and support to address client needs, resolve issues promptly and contribute to product improvement based on client feedback
• Facilitate Operational Plan Reviews with Client which includes consultative insights into the client growth plan
• Facilitate Strategic Roadmap Planning for highly complex current and future projects and aligning our solution releases with client strategic priorities
• Ensure oversight, visibility, and coordination of highly complex services initiatives
• Ensure client regulatory preparedness as it relates to our solutions
• Strong analytical skills in oversight of client projects, including timelines, milestones and deliverables
• Deliver client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and major events
• Identify opportunities for and ensure execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Drive client participation in …