Client Success Coordinator

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below. 

The opportunity

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

The Client Success Coordinators will work closely with other members of our Client Success team, owning the behind-the-scenes, administrative tasks while their team counterparts focus on client relationships. Client Success Coordinators are expected to build landing pages, set up campaigns in Salesforce, prepare client-facing reports and assist on proposals. This role requires someone that is detail-oriented, organized, and can prioritize important tasks.

Employment Level: Entry Level

Employment Type: Full Time

Location: Philippines 

Working Hours: 9:00pm to 6:00am PHT (APR-OCT) or 10:00pm to 7:00am PHT (NOV-MAR)

What you'll do

• Collaborate with Client Success counterparts to ensure smooth program execution.
• Set up and maintain programs in Salesforce, ensuring accurate data entry.
• Create and edit landing pages in Unbounce.
• Develop client-facing reports using Infogram.
• Assist in preparing proposals and analyzing lists for proposal development.
• Generate custom ad hoc reports as needed.
• Respond promptly to Client Success counterparts to ensure timely task completion.
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