Client Success Coordinator

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below. 

Position Overview

Our client success team focuses on the happiness of our clients. The Client Success Operations Coordinator will work closely with other members of our Client Success team, owning the behind-the-scenes, administrative tasks. In this role, you'll be expected to build landing pages, set up campaigns in Salesforce, prepare client-facing reports and assist on proposals. This role requires someone that is detail-oriented, organized, and can prioritize important tasks. 

Employment Level : Entry Level

Employment Type: Full-time

Working Hours: 4pm to 1am PHT

What you'll do

• Setting up programs in Salesforce - ensuring all details are entered correctly in our CRM
• Creating and editing landing pages in Unbounce
• Creating client-facing reports in Infogram
• Assisting with proposals
• List analysis for proposals
• Custom ad hoc reports 
• Quickly respond to Client Success counterparts to ensure all tasks are being completed

Who you are

• Organized and detail-oriented 
• Familiarity with Salesforce, or other CRM tools
• Google Sheets or MS Excel champion
• Excellent communication skills through Email, phone and in person
• Excellent time management skills and ability to multitask while upholding a high level of accuracy
• Thrives on continuously pivoting strategies to drive business needs forward
• Creative, problem solving ability 
•  Able to work in the US hours
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

Our benefits and programs are designed to make your life better for you and your family..

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting
• APAC Virtual Events
• Ongoing career development opportunities, mentorship program, and more

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.

Any AI-generated or incomplete application answers will be auto-rejected.