Client Success Architect

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round. 

The Opportunity:   

We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients. Our agile team is in the foundational stages of building a top-tier Client Success department. We are seeking Client Success Architects who are adaptable, security-minded, and highly technical. 

Key Responsibilities: 

• Focus on enhancing partner growth by driving the adoption and penetration of the Blackpoint Suite of products and services. 

• Provide in-depth technical engagement with partners to educate and help them with the use of our suite of products as it relates to their business. 

• Collaborate with other Go-To-Market (GTM) team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences. 

• Offer onboarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences. 

• Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners. 

• Assist in crafting and preparing partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships. 

• Follow documented processes and procedures for all events to continuously enhance the partner and client experience. 
  

Qualifications:

• Experience working with MSPs and a strong understanding of the security landscape (required)

• Microsoft 365 Certification (required)

• CompTIA A+  (required)

• ConnectWise PSA/Manage Experience or Datto Autotask Experience (required)

• RMM Platform Experience (preference of MSP focused vendors) 

• Proven ability to work independently and remotely.  

• Strong technical aptitude, excellent communication skills, and a curious mindset.  

• CompTIA Network+ (recommended) 

• CompTIA Security+ (recommended) 

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.