Client Solutions Specialist II (Manheim Express, Ft. Lauderdale)
Remote - Florida Eastern Timezone
Company
Cox Automotive - USAJob Family Group
SalesJob Profile
Client Solu Spec II - Express - CAIManagement Level
Individual ContributorFlexible Work Option
Can work remotely but need to live in the specified city, state, or regionTravel %
NoWork Shift
DayCompensation
Compensation includes a base salary of $40,400.00 - $60,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job Description
A Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.
In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations.
PRIMARY DUTIES/KEY RESPONSIBILITES
- Locate, start, move, and inspect vehicles on dealers’ lots safely.
- Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.
- Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)
- Inspect and record vehicle equipment and options, including damage and missing or inoperable items.
- Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.
- Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.
- Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.
- Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.
- Utilize Salesforce for planning, tracking, and reporting.
- Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.
- Develop and strengthen relationships with dealers over the phone, online, and in-person.
- Reviews customers’ …
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Can work remotely but need to live in the specified city, state, or region Must live in specified city, state, or region Need to live in the specified city, state, or region
Benefits/PerksAnnual incentive/commission target Bereavement leave COVID-19 vaccination leave Flexible Vacation Flexible work option Jury duty leave Military leave Paid holidays Paid Time Off Parental leave PTO Seven paid holidays Time off to vote Volunteer time off
Tasks- Develop client relationships
- Effective Communication
- Inspect vehicle equipment and options
- Inspect vehicles
- Perform basic mechanical inspections
- Utilize Salesforce
- Verify vehicle information
Automotive Industry Automotive Knowledge Communication Customer service Interpersonal Mechanical Mechanical Repair MS Office Problem-solving Sales Salesforce Sales Strategy Technical Aptitude Training Transportation Vehicle Inspection
Experience1-3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9