Client Services Representative

Company Overview:

Avanceon is a leading innovator in technology-driven manufacturing, transforming the production of essential products for a sustainable future. Our mission is to leverage technology through collaboration and innovation to transform the manufacturing of essential products.

About Us:

Founded in 1984, Avanceon has evolved into a renowned system integration company, delivering seamless solutions that exceed customer expectations. With nearly 100 associates, we serve every layer of the Automation Pyramid, from electrical design to MES. As part of the VINCI Energies network, we have access to global resources and expertise.

Job Summary:

We are seeking a highly skilled and organized Client Services Representative to manage onboarding and maintain client accounts while working collaboratively with our team to provide exceptional support. The successful candidate will create and maintain support plans, ensuring that assistive technology and support plans meet clients' needs. Confidentiality, punctuality, and reliability are essential.

Responsibilities:

- Manage client onboarding and account maintenance

- Create and maintain support plans to meet clients' needs

- Communicate effectively with clients and their support circles

- Solve account issues efficiently and promptly

- Maintain confidentiality and handle sensitive information with discretion

- Utilize multiple computer applications and database systems

- Provide exceptional phone support and respond to inquiries

Requirements:

- Proven experience in clerical or administrative roles, with a strong emphasis on data collection and management

- Familiarity with database systems and ability to computerize manual processes effectively

- Proficient in Microsoft Excel, particularly in using pivot tables for data analysis

- Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail

- Excellent communication skills, both written and verbal

Benefits:

- 401(k) with company match

- Dental insurance

- Flexible schedule with remote work options

- Health insurance

- Paid time off (PTO)

- Vision insurance

- Career growth opportunities and continuous training

- Tuition Assistance Program

Schedule:

- Monday to Friday

- Full-time and part-time positions available

Pay:

- $30.00 - $35.00 per hour

- Expected hours: no less than 40 per week

- Location: Remote

If you are a motivated and organized individual with excellent communication skills, please submit your application, including your resume and cover letter, to join our team.