Client Services Manager II

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Are you FIS?

What you will be doing:

This role is part of a Future Forward initiative to introduce the new Client Support Operating Model (CSOM).  You will be part of a team that is changing the way that FIS provides client support in production.  The focus is on optimizing the way FIS works together and ensuring that our tooling is consistent and supports what we need.

• Work with various organizations within FIS to educate them on the new CSOM and work with them on how they will adopt the new model
• Help develop a Governance board to review and align changes across the organization and approve exceptions to the model
• Ensure that the teams can rollout the changes without losing data or reporting capabilities
• Provide thought leadership to driving out change and building acceptance in the company

What you bring:

• Change agent mentality to transform the way we do Production Support
• Ability to work across different parts of the organization
• Leadership skills to influence sceptics and educate leaders
• Enthusiasm to fix pain points and improve our client experience

Added bonus if you have:

• Production Support experience within FIS
• Knowledge of ServiceNow capabilities
• Experience with ITIL concepts

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $69,390.00 - $113,120.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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