Client Service Coordinator

Come join our team and make a difference!  

If you are a team player, goal oriented and passionate in making a difference then CSD is the place for you. We are hiring a remote Client Service Coordinator for Pacfic Standard Time. Must have residency in these states:  CA, CO, HI, OR, WA  

CSD’s mission is to enable every individual to reach his or her full potential by providing programs that will develop new skills and concepts to maximize their ability to learn within their natural environments, and to empower families by providing supportive coaching and behavior management.  

Who we are: The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism, in the state of California, Oregon, Washington and Hawaii.  

CSD’s people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands and are receiving the best possible care.  

What is a Client Service Coordinator?

Client Service Coordinators (CSC) are responsible for scheduling the direct treatment services of clients and Behavior Specialists. They serve as the primary liaison between clients and staff and are highly visible individuals within the organization. They are responsible for the complete management of the region assigned in terms of staffing the authorized hours for clients they’re assigned. 

What your role is:

• Connect clients with their Behavior Specialists to schedule them quickly and efficiently.
• Ensure every client gets the care they need with all their authorized hours.
• Kick off treatment by prioritizing staff's schedules in the first two weeks.
• Smoothly handle last-minute changes by assigning substitute sessions when needed.
• Optimize specialists’ schedules to maximize their time and impact.
• Keep the recruiting team informed about staffing needs to stay ahead of the game.
• Stay organized by updating and fine-tuning schedules in Central Reach.
• Keep calendars current with the latest authorizations and updates.
• Regularly review availability to ensure staff and client schedules align.
• Collaborate seamlessly with HR, Billing, Onboarding, Training, and Recruiting teams.
• Partner closely with the Regional Director to ensure all staffing needs are covered.

What’s required from you?

• Excellent organization skills  
• Compassionate, supportive, and fun personality  
• Undergraduate degree is preferred  
• Experience in scheduling is preferred
• Knowledge of autism services is preferred  
• Knowledge of Excel is highly preferred  
• Able to travel to multiple worksites; reliable transportation needed (proof of valid driver’s license, current auto insurance identification card, and acceptable driving record per NIAC standards is required). Public transportation is an option 

What’s in it for you!

• Benefits package: Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account and Savings on additional voluntarily selected benefits 
• PTO, floating holidays, paid holidays 
• Pre-tax commuter benefits such as parking and transit 
• Monthly employee events 
• Evolve in a nice working atmosphere with a passionate team!