Client Service Associate

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Within the organization PCG has a project team dedicated to providing Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) representation and advocacy work for child welfare agencies throughout the country. This project team is referred to as our Social Security Advocacy Management Service SSAMS™ team. PCG is dedicated to supporting child welfare programs and enhancing the lives of foster youth through effective child-centered Social Security advocacy management programs.

We are looking for a highly organized and detail-oriented Disability Eligibility Analyst (DEA) to join our team. In this role, you will be in a key role to connect foster children to Social Security benefits through screening & identification, applications and management of pending applications with the Social Security Administration (SSA). You will leverage your expertise to support case workers and ensure accurate and efficient handling of various benefit-related tasks.

Key Responsibilities:

• Identification: Screen foster youth electronic case files to identify children who may have potential eligibility for SSA benefit programs.
• Case Worker Support: Provide expert advice and guidance to case workers on benefit-related matters.
• Applications: Develop and file applications with the SSA by gathering supporting evidence, completing forms and gathering necessary signatures.
• Management of Pending Application:  Manage pending applications by tracking their status, providing updated information and facilitating attendance by children who need to attend Consultative Exams requested by SSA.
• Detailed Tracking: Maintain comprehensive and precise records of all benefit activities and transactions.
• Training:  Provide periodic training to workers regarding the Social Security program.
• Liaison:  Act as the primary day to day liaison with client.
• Hybrid Work Environment: Work can primarily be done remotely but does require to be in the office each Monday.

Required Skills:

• Strong skills with Word, Excel, and other Outlook Microsoft products
• Professional writing and verbal communication skills
• Ability to trouble shoot and problem solve
• Knowledge and understanding of SSA eligibly requirements.
• Strong analytical skills with attention to detail.
• Excellent organizational skills.
• Ability to work in a team environment that is focused on continuous improvement.
• Ability to recognize and maintain confidentiality of all materials in the work setting

Required Experience:

• An associate degree or 2 years relevant experience.
• Human Service or public sector background preferred.

Additional Job Description

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

• be available during your set working hours.
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties.

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled. 

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $60,000 to $67,000 . In addition, PCG provides a range of benefits for this role.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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