Client Service Analyst - Remote, United States

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

• Key point of client contact for service-related requests or issues.
• Ability to build and leverage mutually beneficial relationships and networks internally.
• Effectively synthesizes content written and orally.
• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
• Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.
• Strong project management and process skills.
• Able to effectively work with virtual and diverse teams (i.e. GOC).
• Demonstrated communication and interpersonal skills.
• Demonstrated ability to learn and utilize various computer software, including MS Excel.
• Ability to escalate issues to the right …