Client Relationship Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

The Health Insights Client Relationship Manager (CRM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. Benefitfocus CRM's are career-oriented experienced professionals who are dedicated to conveying product knowledge to customers. CRMs provide continuity and ensure a seamless experience to our clients from the moment their product goes to production. This role requires an expert level understanding of the operation of Advanced Analytics as well as expert level knowledge in the healthcare industry, benefits administration, strong ability to interpret and present healthcare data trends, as well as customer service consultation. The CRM is a direct extension of his/her customer’s benefits and analytics team; helping them drive their desired outcomes while maximizing the value of their Benefitfocus solution. This is a 100% remote position and selected candidate can sit anywhere in the United States.

The Contributions You Will Make:

• Build and maintain relationships with a portfolio of customers including employers, claims administrators and/or brokers and consultants; Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention..

• Demonstrate an expert-level understanding of the operation of Health Insights and how customers can leverage our application for maximum ROI.

• Proactively …