Client Relationship Coordinator

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Job Title: Client Relationship Coordinator
Location: Herndon, VA – hybrid
Contract: Full-time, permanent

Due to growth within our existing Customer Relations Team, we have a new and exciting opportunity for a Client Relationship Coordinator to join us on a full-time and permanent basis.

This position can be fully remote within the US however, there will be the expectation of travel to our Herndon office for onboarding and associated training.

About the role

In this role, you will provide invaluable support to both new and existing clients within the System Certification area of our business. You will act as the main point of contact for clients following the contractual agreement process between our sales department and individual clients in relation to ISO standards.

The exceptional customer experience you provide is crucial, ensuring our clients have the necessary tools and system access to ensure their organisation is the best it can be.

This is an incredibly varied role which includes onboarding new clients, processing sales applications and providing an efficient and comprehensive administrative service to both clients and colleagues.

Additional responsibilities include:

• Support internal sales teams in the development of new proposals and quotations.

• Assist in aligning contract renewal quotes with current pricing and T&Cs.

• Creating appropriate job numbers for internal teams to schedule ISO audits.

• Act as liaison for the certification review team to resolve certification issues

• Provide regularly updates to clients based on their certification status.

• Manage shared email boxes with multiple types of internal and external client inquiries and address concerns as needed.

To be successful in the role, you will have:

• Exceptional customer service and organizational skills.

• The ability to work independently and as part of a team.

• The ability to proactively problem solve.

• A desire and willingness to learn.

• Strong attention to detail.

• Experience of SAP or Salesforce would be desirable.
  
   

Our benefits

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, 401(K) with company contribution, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

The salary for this position can range from $59,500.00 - $80,500.00 annually; actual compensation is based on various factors, including but not limited to, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
 

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is an Equal Opportunity Employer and we are committed to diversity.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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