Client Platform Administrator (Remote Eligible)

Smartsheet is looking for an experienced Client Platform Administrator with a solid technical background to join our Client Engineering team.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers’ data. 

This position reports to the Manager, Client Engineering and may work remotely.

You Will:

• Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
• Utilize an engineering mindset to develop creative solutions for our end user systems
• Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
• Automate manual processes and other items to create efficiencies
• Drive to create a positive and seamless user experience
• Partner with the compliance/security team to address, patch, and prevent vulnerabilities
• Conduct in-depth technical investigations to determine root cause
• Evaluate and monitor usage to ensure capacity is meeting growth requirements
• Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
• Perform other duties as assigned

You Have:

• 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer
• Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
• Familiarity with Windows Autopilot
• Experience implementing or administering MAC MDM Solutions (JAMF, Kandji)
• Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
• Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
• Experience scripting solutions and can provide examples (Powershell, Shell)
• Ability to work autonomously, plan, organize, schedule and implement multiple projects simultaneously
• Must possess the ability to work an occasional evening, holiday, or weekend
• Foundational knowledge of ITIL concepts and frameworks required
• Ability to drive projects to completion
• Excellent customer service skills and passion to learn and understand technology
• Empathy for end users
• …