Client Enrollment Associate

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Client Enrollment Associate I is primarily assigned to assist the Client Manager in handling the relationship of mid-large strategic clients based on the needs of the client and client management team. The Client Enrollment Associate I will work in partnership with the Client Management team, internal stakeholders and the client to ensure the highest utilization and satisfaction of the Teladoc Health products is achieved while working to handle requests specific to strategic initiatives.  

The position requires an individual who maintains excellent communication, organization, and prioritization skills, along with the ability to mobilize internal resources to maximize the client experience.  

Responsibilities will include but are not limited to: Accountable for resolution and execution of day-to-day client strategic requests and initiatives. Collaborate with client management on RFP’s and client renewals. Manage client reporting demands while maintaining the ability to evaluate and address related questions. Manage incentive file setups, marketing campaigns, client benefit fairs, and references. Work with appropriate internal partners to manage information security requests as well as facilitate eligibility file vendor changes. Coordinate client meetings with the ability to drive client discussions. Assist with coordination of client business reviews. Work collectively with the Client Management team to assist in client strategy, sales efforts, and client retention.  

Essential Duties and Responsibilities

• Serve as a secondary point of contact to clients 
• Develop an established relationship with key client contacts, the Client Management team, and other internal business partners 
• Support the Client Management team with strategic initiatives 
• Ensure expectations are set appropriately related to open tasks to all parties 
• Secure successful execution and resolution of client needs and requests 
• Capability to recognize and manage the nuances of all market segments 
• Other duties as assigned 

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Expected for Position

• Stellar customer service skills 
• Dedication and willingness to manage to fruition, a high volume of client requests and expectation of proactive outreach to help clients meet their goals 
• Quality focused with …